Frequently Asked Questions

About Triage Cancer

What does Triage Cancer do?

Triage Cancer is a national nonprofit organization that provides free education on the legal and practical issues that may impact individuals diagnosed with cancer and their caregivers. Through free educational events, materials, resources and our Legal & Financial Navigation Program, Triage Cancer provides information on topics including health insurance, employment, disability insurance, finances, medical decision-making, estate planning, and more. In 2023, we launched Triage Health, expanding our resources to anyone facing a chronic or serious medical condition, as well as the general public.

Are Triage Cancer’s programs and resources free?

Yes. Triage Cancer provides free education and resources to help individuals diagnosed with cancer or another chronic or serious health condition, caregivers, health care professionals, and advocates navigate legal and practical issues.

Our free programs and resources include:

Can Triage Cancer help me if I don’t have a cancer diagnosis?

Yes. Much of the information Triage Cancer provides is not specific to a cancer diagnosis. Triage Health provides the same award-winning free education and resources to help individuals diagnosed with a chronic or serious medical condition, caregivers, advocates, and health care professionals navigate legal and practical issues.

Legal & Financial Navigation Program

What is the Legal & Financial Navigation Program?

Triage Cancer’s Legal & Financial Navigation Program provides free, individualized assistance to individuals diagnosed with cancer or another chronic or serious health condition, caregivers, advocates, and health care professionals. Our trained attorneys provide information and resources on health care-related issues, including health insurance, employment, disability insurance, finances, medical decision-making, estate planning, and more.

Who can get help through the Legal & Financial Navigation Program?

Individuals diagnosed with cancer or another chronic or serious health condition, caregivers, advocates, and health care professionals can get free, individualized assistance. There are no income, geographic, or other requirements to using the program.

How do I get help through the Legal & Financial Navigation Program?

Start by talking with Lane, our AI powered chatbot. Lane will help gather the information we would most likely need to help you. Lane may even be able to answer your questions. But if you still have questions, Lane will help you set up an appointment with our Legal & Financial Navigation Program. Be on the lookout for an email response by the end of the next business day.

Does Triage Cancer provide legal advice or legal representation?

Triage Cancer provides legal information and education but does not provide legal advice or legal representation. If you are looking for legal representation, our Cancer Finances module on Finding Legal Assistance provides information about finding an attorney and other legal resources.

Does Triage Cancer provide financial assistance?

Triage Cancer focuses on providing education on topics that can impact your finances. Triage Cancer does not provide direct financial assistance. However, we have collected information about organizations that do provide financial assistance. That information is in the Financial Assistance module of our Cancer Finances Toolkit. You can pick a category (e.g., Food, General Living Expenses, Prescription Drugs) to see summaries of programs that provide that type of assistance and their contact information. Think creatively, for example, if you cannot find anything to help with your medical bills, perhaps you can qualify for utility assistance and then shift the money you had budgeted for utilities over to pay your medical bills.

The following resources may also be helpful:

Can Triage Cancer help me appeal a health insurance denial?

Triage Cancer provides information and resources to help you understand your health insurance appeal rights and the appeals process. You can also use the Triage Health Appeals Navigator to help you appeal a health insurance denial.

Educational Resources

What types of resources does Triage Cancer provide?

Triage Cancer provides free educational resources on a wide range of legal and practical topics, including health insurance, employment, disability insurance, finances, medical decision-making, estate planning, caregiving, and more. Resources include Quick Guides and Checklists, Practical Guides, Charts of State Laws, animated videos, the How to Triage Health Podcast, and other resources.

Can I order Triage Cancer educational materials?

Yes. Triage Cancer offers free educational materials for individuals diagnosed with cancer, caregivers, health care professionals, and advocates. Materials can be downloaded and printed from our website, and health care professionals, advocates, and organizations can order select materials in bulk to share with patients, caregivers, and their communities.

Does Triage Cancer have resources in Spanish?

Yes. Triage Cancer offers educational materials and programs in Spanish. Visit our Spanish Resources page to find available resources and upcoming educational events.

Educational Events

What types of educational events does Triage Cancer offer?

Triage Cancer offers free educational events throughout the year for individuals diagnosed with cancer or another chronic or serious health condition, caregivers, health care professionals, and advocates. Events include webinars, conferences, and trainings on a variety of legal and practical topics.

How do I register for an event?

Visit our Events page to find upcoming Triage Cancer webinars, conferences, and health care professional trainings, and other educational events. Registration is free.

Are Triage Cancer events virtual or in person?

Triage Cancer offers both virtual and in-person educational events. Check the individual events page for information about how a specific event will be delivered.

Are recordings of past webinars available?

Recordings of many Triage Cancer webinars are available online. View available recordings on our Past Webinar page.

Health Care Professionals

How can Triage Cancer help health care professionals?

Triage Cancer provides free educational materials, trainings, and resources to help health care professionals and health care teams support individuals diagnosed with cancer or another chronic or serious health condition and their caregivers.

Health care professionals and health care teams can also contact our Legal & Financial Navigation Program for individualized assistance with questions related to health insurance, employment, disability insurance, finances, and other legal and practical issues.

Does Triage Cancer offer training for health care professionals?

Yes. Triage Cancer offers free educational opportunities for health care professionals and health care teams, including webinars, conferences, Insurance & Finance Intensives, and In-Service Trainings. Many events also offer free continuing education.

Patient Advocates, Navigators, Community Health Workers, and Public Health Workers

How can Triage Cancer help advocates?

Triage Cancer provides free educational materials, trainings, and resources to help health care advocates support individuals diagnosed with cancer or another chronic or serious health condition and their caregivers.

Advocates can also contact our Legal & Financial Navigation Program for individualized assistance with questions related to health insurance, employment, disability insurance, finances, and other legal and practical issues.

Does Triage Cancer offer training for health care advocates?

Yes. Triage Cancer offers free educational opportunities for health care advocates, including webinars, conferences, Insurance & Finance Intensives, and In-Service Trainings. Many events also offer free continuing education.

Continuing Education

Does Triage Cancer offer continuing education?

Yes. Many Triage Cancer educational events offer free continuing education for eligible professionals. Continuing education varies by event, so check the individual event page for information about the credit available.

When will I receive my continuing education certificate?

Certificates are emailed to eligible participants within four weeks of the event. If you have not received your certificate after four weeks, email info@triagecancer.org and include the name and date of the event you attended.

What types of continuing education are available?

Triage Cancer offers continuing education for a variety of professionals, including nurses, social workers, patient advocates, and human resources professionals. Continuing legal education (CLE) is also approved for our Triage Health Conference in California, Illinois, New York, North Carolina, and Texas. Continuing education varies by event, so check the individual event page for details.

Speakers & Organizations

How do I request a speaker from Triage Cancer?

Triage Cancer experts are available to speak at conferences, educational programs, professional trainings, podcasts, live social media events, and other events on a variety of legal and practical topics. Complete our Speaker Request Form to tell us more about your event.

How can my organization work with Triage Cancer?

Triage Cancer works with organizations across the country to provide education and resources on health care-related legal and practical issues. If your organization is interested in working with Triage Cancer, contact us at info@triagecancer.org

Media

I’m a member of the media. How do I contact Triage Cancer?

Triage Cancer experts are available for interviews on health care-related legal and practical issues and policy and legislation, such as health insurance, employment, disability insurance, finances, estate planning, and more. To see where we have been featured in the past as well as a one-sheet with story/show ideas, visit Our News page. For interviews, comments, or other media inquiries, contact info@triagecancer.org or 773.217.0241.

Questions about insurance, work, or benefits? I’m Lane — ask me anything.